Strategic Out-Tasking: Creating "win-win" outsourcing partnerships

..................................................................................................................................3 Introduction..............................................................................................................................3 Compelling Motivations to Outsource..................................................................................3 The Current Model Has Flaws.............................................................................................4 The Imperative for a New Model .........................................................................................6 Strategic Out-Tasking Overview..............................................................................................6 Investing in Discrete Managed Services .............................................................................7 Investing in Superior Partnerships ......................................................................................7 Investing in Innovations.......................................................................................................8 Returns Are Worth the Investment ......................................................................................8 Enterprise Actions ...................................................................................................................9 Identify and Deploy New Services.......................................................................................9 Manage the Delivery of Services.......................................................................................12 Accelerate the Services Lifecycle......................................................................................13 Outsourcer Priorities to Support Strategic Out-Tasking ........................................................13 Create a Portfolio of Managed Services............................................................................13 Deploy Time-to-value Sales Models..................................................................................15 Invest in Superior Integration with Enterprises and Value-adding Ecosystems ................16 Summary: A Win-Win Opportunity ........................................................................................16 About the Authors..................................................................................................................17 Acknowledgements ...............................................................................................................17 More Information ...................................................................................................................18